Six7Video Support
Help with your creations.
Questions about a video, your plan or a purchase? Contact us and we’ll help you find the next step.
Email us
Tell us what happened, your app version and iPhone or iPad model. A screenshot and the approximate time of the issue can help. For a purchase question, include the Apple transaction reference if available.
Please do not send passwords, verification codes or full payment-card details.
Plans and purchases
My subscription is not showing as active
Check the subscription status in your Apple account settings. If it is active, open Six7Video’s Subscriptions screen and select Restore Purchases using the Apple account that made the purchase. If the plan still does not appear, email us with the purchase reference.
Why are add-ons unavailable?
An active Basic, Pro or Ultra subscription is required to buy and use add-ons, including Motion Control. Unused add-on generations remain associated with your account when a subscription expires and become available again when an eligible plan is active. An add-on is a one-time pack, not another monthly subscription.
Manage or cancel a subscription
Open Settings → your name → Subscriptions on your iPhone or iPad. Apple manages subscription billing. Deleting Six7Video does not cancel a subscription.
Video generation and History
Generation requires an internet connection and can take several minutes. If a result is still pending, check History before starting another creation. Completed videos can be played, saved and deleted there.
If a generation fails or your remaining video count looks incorrect, send us the approximate time and any generation reference shown in the app. Save finished videos to your device if you want to keep a personal copy.
Motion Control
Use one reference video lasting 3–15 seconds and one character image. For dancing, keep the person’s full body, hands and feet visible in both files. Confirm that you have permission to use the uploaded content before generating.
The reference video sets the movement; the character image sets the appearance. AI results can vary, especially with fast movement, obscured subjects or scene cuts.
Privacy and data requests
For questions about AI processing, access to information or deletion, email support@six7video.com. Read our Privacy Policy for information about service providers and storage.